News tagged: Artificial Intelligence

11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

(more…)

29 May, 2019

Etiya wins TM Forum excellence award for disruptive innovation

Etiya, the leading software vendor providing AI-driven Digital BSS, comprehensive telco CRM , AI solutions, as well as customer analytics to CSPs, today announced that it was selected as a winner in the TM Forum Excellence Awards 2019. Etiya received the “Disruptive Innovation Award” for its work with Fizz, a completely digital mobile and internet sub-brand that provides an online customer experience for do-it-yourself smart digital consumers.

(more…)

22 May, 2019

Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.

(more…)

14 May, 2019

Why would you outsource your brain, asks Axiata’s analytics chief?

A retired professor of artificial intelligence, 11 companies in eight countries, a commitment to open source technologies and an appetite to enable automation may not at first appear to be the ideal ingredients for a group-wide data analytics function but that’s what Axiata has created with its Axiata Analytics business unit. George Malim reports from Digital Transformation World, in Nice, France.

(more…)

15 March, 2019

Application of AI enhances field service management for 5G, IoT and beyond

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.

(more…)

13 March, 2019

Mastercard acquires Ethoca to reduce digital commerce fraud

Mastercard, announced it has entered into an agreement to acquire Ethoca, a global provider of technology solutions that help merchants and card issuers collaborate in real-time to quickly identify and resolve fraud in digital commerce. (more…)

22 February, 2019

CSPs look to AI but must learn new skills to maximise opportunities

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.

(more…)

20 February, 2019

Orange and NTT sign strategic R&D deal to speed digital and network transformation in 5G, AI, IoT cybersecurity

Orange and NTT signed a strategic Research and Development (R&D) framework agreement lasting until 2022 to mutualise research findings in several key domains. These include 5G, network transformation, Artificial Intelligence (AI), Internet of Things (IoT), cybersecurity, cloud services, smart cities, sports, tourism and culture. (more…)

20 February, 2019

Use insight to make the user experience better

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.

(more…)

19 February, 2019

What does mobile app fatigue mean, and can it be stopped?

A by-product of the invention of smartphones, the mobile app ecosystem now encapsulates millions of app developers and billions of smartphone owners who use these apps every day, writes Mark Jackson, the director and industry principal for telecoms & media at Pegasystems. There was a recent period where businesses just had to be seen to have an app to curb potential concerns about alienating younger demographics, but these attitudes are beginning to wane. Up until now, app use has been increasing, but this is set to change. Is 2019 going to be the year that we see a big app shake-up that could be terminal?

(more…)