Andres Alvargonzalez

Having acknowledged the existing threats to Communication Service Providers (CSPs), there has never been a more critical time to treat customers as individuals through the power of Artificial Intelligence (AI).

Communication Service Providers (CSPs) are under pressure. Increased competition from Over-The-Top (OTT) providers as well as renewed regulatory scrutiny are affecting traditional income sources, says Andres Alvargonzalez, marketing director, Nuance Communications.