Expert opinions
RateIntegration: Going beyond traditional marketing campaigns to improve customer loyalty and revenues
“The era for customer segment-andpromote campaigns has passed.”
Read moreMetraTech: And now for something completely different!
"The love ‘em and leave ‘em attitude to software delivery is giving way to a long-term commitment"
Read moreSAP: The key to success in The App Economy: Effective upstream partner management
"We have witnessed a wave of evolution in the app store, largely driven by Apple"
Read moreBridgewater Systems: Towards a profitable mobile data business model
Service models may be based on various factors including service speed, time of day and congestion charging.
Read moreAgilent: CEM – When customers become advocates
“Genuine service providers [understand] that operational efficiency goes hand-in-hand with effective CEM.”
Read moreNeuralitic: Capturing mobile data opportunities with customer analytics
It is estimated that by 2012, the number of active mobile data users worldwide will exceed 680 million, which is a whopping 900% increase over 2008.
Read moreOrga Systems: Every subscriber is an individual, treat their data privacy the same way
“Blaming each other is not going to rebuild customer confidence … nor increase customer loyalty.”
Read moreMATRIXX Software: Drop the walled gardens without dropping your guard on cash
"With today's real-time charging systems this is not actually the reality.”
Read moreHP: Put an end to ‘bill shock’
"We need to build confidence in service users, not make them hesitant to try and buy new offerings."
Read moreKabira: Preparing the ground for a successful long term mobile payment strategy
"Scalability, Reliability, Flexibility, Connectivity are four key elements that should drive operators in their selection of the right technology partner for mobile payments."
Read more