NetCracker Technology has announced that RCN, a US-based provider of high speed internet, digital TV and telephone services, has signed a long-term contract extension for NetCracker’s Business Support Systems (BSS) solutions and added NetCracker’s next-generation converged rating and billing system to improve customer experience, reduce operational costs and bring advanced new services to market.
“NetCracker is a proven partner we rely on for our BSS,” said Robert Roeder, the executive vice president and chief development officer at RCN Telecom Services. “Using its new, converged revenue management solution, we plan to bring a variety of on-demand, and personalised offerings to our customers in both commercial and residential markets while also enhancing the configurability, scalability, and usability of our core BSS capabilities.”
NetCracker is the primary BSS solution provider for RCN, covering end-to-end customer and service management. With this extension and expansion of its relationship, RCN will utilise a wide range of NetCracker’s BSS capabilities including rating and billing. It will enable a variety of converged business models that can create personalised offerings, deliver flexible billing, and accelerate speed to market for new offerings. It will also enable customised packages for a demanding and fast-growing enterprise market.
“We look forward to working with RCN to enhance its customer experience, bring sophisticated new products to market and reduce its core operational costs as a result of extending our relationship and delivering our converged revenue management solution,” said Sylvain Seignour, the vice president for North America and Europe at NetCracker. “RCN provides yet another example of a strong partnership that extends across the key domains of revenue management, BSS and service management.”
