Amdocs has launched an order-to-activation managed service offering to reduce service providers’ order-to-activation costs, while improving the ordering process and fallout management for customers.
This value process operation (VPO) offering – a combination of technology, services and operations with a structured methodology – aligns disparate systems and automates manual processes, streamlining the process from order capture to service activation. Utilising a holistic, automated, end-to-end approach that includes business processes, operations, automation tools and a success-based key performance indicator (KPI) business model, Amdocs’ order-to-activation service provides an enhanced customer experience by minimising order errors and enabling successful fulfillment and activation for service provider offerings such as connectivity services, broadband, TV, voice and bundles for residential and business customers.
“With the growing complexity and volume of today’s orders, service providers face increased cost pressures and the need to optimise the mission-critical order handling process,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Amdocs has accumulated vast experience in providing solutions for service providers’ ordering processes, activating some 500,000 devices a day. Service providers are increasingly turning to Amdocs for a VPO combination of products, services and operations capabilities in the ordering domain, as well as our three decades of industry experience.”
