Nokia and Telefonica Germany have signed a contract under which Nokia will become supplier of managed services for Telefonica Germany’s fixed and mobile network operations, to increase quality and efficiency.
Nokia currently provides its managed services expertise to the E-Plus network, acquired by Telefonica Germany in 2014. From September 2016 on, Nokia will extend provision of its network management tools, processes and expertise in a phased approach. There will be the development of a simplified management structure across Telefonica Germany’s entire mobile access, core and fixed network operations.
Telefonica Germany serves a nationwide fixed and mobile network. In the mobile segment alone, Telefonica Deutschland is responsible for 43.0 million lines – making it the German market leader. In total, it serves more than 48 million customer lines.
Under the new contract Nokia will work closely with Telefonica Germany as it continues its network consolidation programme, transforming its converged network operations and driving the highest quality of service for subscribers. This will also allow the operator to focus on its goal to become Germany’s leading digital telecommunications company.
Nokia will provide real-time remote support for Telefonica Germany’s network operations and back office. This includes Level One and Level Two technical support functions such as network monitoring, incident management and resolution, and preventative maintenance, as well as change management support.
Nokia will also provide local management expertise in Germany itself to ensure that customer communication is seamless. Telefonica will use Nokia, together with some other partners, in the transformation of the operational model.
Cayetano Carbajo Martín, chief technology officer of Telefonica Germany, said: “Levering Nokia’s expertise as a managed services supplier across our entire network will allow us to simplify operations and enhance performance and quality, allowing us to concentrate on delivering an outstanding subscriber experience across Germany.”
The head of Customer Business Team Telefonica Germany at Nokia, J. Carlos Sampedro, commented: “We have already proven our managed services expertise and experience with the management of the E-Plus network. Working with Telefonica we can swiftly centralise support and ensure the highest level of network availability and quality.”
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