Comptel has announced the availability of Comptel Fulfillment 8, an upgrade to its catalogue-driven platform designed to help communications service providers (CSPs) manage the end-to-end process from service order capture to service delivery.
The new version includes improved, high performance technology designed to expedite the deployment and launch of rich communications services. It addresses the service delivery complexity and cost concerns of CSPs, including minimising the need for human intervention.
The product also understands both the status and context of CSPs’ networks and customers—including their service use— enabling rapid responses to the market and the ability to embrace emerging innovations.
“Customer expectations for efficient and assured service delivery are soaring, in turn, placing heightened pressure on CSPs to be extremely responsive to their needs,” said Antti Koskela, senior vice president, products and solutions, Comptel. “Our new fulfillment offering not only enables CSPs to have better command of their products and services, but also to heighten control over innovation and customised service delivery, giving them a tremendous advantage in what is proving to be a highly competitive and volatile marketplace.”
