Netcracker Technology announced that it is working with Google Cloud to advance the use of generative artificial intelligence technology (GenAI) in the telecom industry. By combining Netcracker GenAI Telco Solution with Google Cloud’s Vertex AI, CSPs (communications service providers) can harness their valuable telecom data and knowledge in a secure and controlled way to bring benefits to their customers, partners and their own businesses.
Generative AI has the potential to expand many areas of the telecom business by delivering high-quality customer care with efficiency, improving telco business productivity and achieving higher levels of automation across all areas of the business. However, to meet this potential, GenAI models need secure access to highly sensitive and constantly changing telecom data.
Leveraging its skills and management in the telecom BSS/OSS (business support systems / operational support system) domain with Google Cloud’s Vertex AI and its skills in cloud, enterprise AI and generative AI technology, Netcracker GenAI Telco Solution brings high-value use cases that leverage real-time telecom data in a secure manner. By enhancing GenAI models, accessed through Vertex AI, with precise telco data and instructions, and fine tuning these models, CSPs benefit from quality responses and resolutions of their GenAI use cases.
“We’re pleased that Netcracker has identified Google Cloud Vertex AI as an underlying technology powering its new generative AI solutions and services,” says Vivek Gupta, head of telecom AI solutions and partnerships, Google Cloud. “We look forward to seeing the impact this will have on our Telecom clients looking to build and deploy time-saving, innovative programmes across their businesses.”
“Netcracker is excited to work closely with Google Cloud to bring the transformative value of GenAI to our telecom customers,” says Bob Titus, CTO at Netcracker. “With our telco IT leadership and history of innovation, we are ideally positioned to help CSPs leverage this technology to make radical improvements and innovations and achieve real results that will dramatically impact their businesses.”
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