A recent study conducted by Juniper Research has projected that the total minutes of Vo5G (voice-over-5G) usage will reach 4.7 trillion in 2028, an increase of over 500% from 2023. This represents 42% of total minutes and highlights the growing demand for 5G voice services.
To capitalise on this growth, the report urges operators to develop enterprise-facing solutions monetising the rise in demand of 5G voice services from enterprises. Operators must leverage the virtualised network architectures to launch new services such as programmable voice, call masking and flash calling to maximise 5G voice revenue.
Voice-over-5G utilises the 5G network core to provide enhanced voice services, including ultra-high voice definition and the ability to integrate IP (internet protocol)-based solutions over voice.
Business voice services – the key to combatting declining consumer voice subscriptions
Juniper Research forecasts that operators will experience declines in voice revenue from consumer mobile subscriptions; leading to a decrease in the value of the voice market from [$230 billion (€207.57 billion)] in 2023 to [$182 billion (€164.25 billion)] in 2028. In response, operators must offset this decline with new revenue streams, including the development of new business-focused voice services.
Open Gateway – boosting business voice development
The report identified the launch of the GSMA’s Open Gateway in 2023 as the platform to implement these new voice services. This initiative, which already includes tier 1 operators, will enable federated access to APIs (application programming interface) over operator networks; substantially reducing the time for new voice services to be implemented across operator networks globally.
Voice firewalls – essential protection
To maximise future voice revenue, the report recommends operators implement voice firewalls that can differentiate between P2P (person-to-person) voice and business voice traffic. This will enable operators to charge enterprises a premium for voice, in a similar fashion to the business messaging ecosystem established. Additionally, 5G networks will enable operators to better compete against OTT (over-the-top) voice services, as 5G allows for swift deployments of new technologies, such as voice firewalls, which can block fraudulent voice traffic in real-time.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
Find out more about the new report here, or download a free sample.
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