Guildford, UK. 3 May 2023 – Gamma has introduced a new and reportedly ‘complete managed service’ for the Cisco Meraki SD-WAN solution, assisted by the Highlight Service Assurance Platform.
The combination of Meraki SD-WAN and Highlight is said to enable Gamma to deliver a fully integrated managed SD-WAN service at scale across multi-site, multi-vendor or multi-tenant networks.
Gamma is using the Highlight platform as their chosen service assurance solution to provide their customers with the full benefits of SD-WAN technology by integrating that technology into their managed service. This is designed to give their customers greater confidence and full transparency into how all Gamma’s services are being managed.
The Highlight platform utilises the Meraki Dashboard APIs to show SD-WAN device and tunnel performance alongside supporting network connections such as broadband, Wi-Fi, cellular and LAN. This enables Gamma to deliver top-down service management insights, as well as being able to quickly identify problems at the source, eradicate legacy setup issues and share relevant views and reports to their customers using a single Gamma-branded dashboard.
Martin Saunders, product director at Highlight says, “Cisco Meraki SD-WAN technology has the potential to revolutionise the management, efficiency, and reliability of business networks. The flexible routing and security capabilities provide a leap forward in wide area network management. Highlight is delighted to help Gamma realise this potential for its customers.
“Using Highlight, Gamma is able act on any issues before they impact the customer. The addition of Meraki SD-WAN into their Highlight instance also enables their service management teams to provide a uniform customer experience using a platform they’re familiar with, ensuring that all the potential benefits of a managed Meraki SD-WAN service are fully achieved.”
James Sirrett, Gamma direct network support manager comments, “Highlight provides the top-down service view of the Meraki network and delivers full transparency of Gamma’s Meraki SD-WAN service. Onboarding a new environment and deploying Highlight allows us to quickly get a holistic view of all VPN’s and performance metrics of the organisation. This greatly extends our service assurance capability alongside the native Meraki tools. The platform allows us to identify potential issues and provide very quick improvements to the customer.”
Hayley Morris, senior customer advocate at Gamma adds, “Working with the Highlight platform has already seen a rise in our customers’ confidence levels with Gamma’s Meraki SD-WAN service. As an advocate who has daily responsibility for enterprise accounts, I am no longer blind to a huge area of their business. SLAs with issues have decreased significantly and, therefore, so have escalations that would have both time-consuming to Gamma and our customers.”
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