19 April 2023 – MATRIXX Software, a global provider of 5G monetisation solutions, is partnering with Nagarro, a worldwide digital engineering company, to provide communications service providers (CSPs) with a solution for customer lifecycle management. This reportedly digitises the entire customer journey from the network to the users’ mobile app.
The solution, powered by MATRIXX’s Digital Commerce Platform (DCP), a convergent charging and commerce platform, and Nagarro’s Telco Digital Platform (TDP) accelerator, which offers pre-built digital customer journeys and customisable business workflows, is said to have delivered real-world success for two Middle East operators.
The digital customer lifecycle management solution can be implemented in less than five months, delivering a digital business support system (BSS) for new or existing telco brands, including critical processes for subscriber onboarding, Know Your Customer (KYC) requirements, SIM fulfillment and activation, service ordering, self-service, gifting and real-time monetisation of usage and non-usage charges. The solution framework is modular and highly customisable, supporting integration to legacy BSS applications through industry-standard APIs, which reduce deployment effort by 40-50%.
“As digital telcos, brands and MVNOs (mobile virtual network operators) realise they need to address fully digital customer lifecycles, integrated solutions like MATRIXX and Nagarro’s reduce risk for clients, accelerate implementation time, enable new services to be more quickly deployed and meet customer needs,” says Glo Gordon, CEO of MATRIXX Software. “Telcos planning or pursuing their digital transformation initiatives need comprehensive solutions, which is why we partnered with Nagarro to help deliver a best-in-class customer experience.”
Nagarro’s TDP accelerator framework facilitated the implementation, which includes MATRIXX DCP and the Nagarro mobile user app platform for seamless self-service, accelerating CSPs’ time to market for digital solutions and new offers.
“By providing this framework to bring BSS (business support system) applications together and integrate more easily, Nagarro and MATRIXX are smoothing the path for digital CSPs to build stronger relationships with their customers,” says Ananda Sen Gupta, managing director at Nagarro. “In this interconnected world, being able to rapidly bring stronger solutions helps CSPs stand out in a competitive landscape. MATRIXX and Nagarro make that a reality.”
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