Lansweeper, an IT asset management solution, Domos, a provider of latency management for ISPs; and Cognitive Systems Corp., a developer of Wi-Fi sensing technology, have joined forces. Together, they aim to provide telecom companies with value-added services to dramatically enhance customers’ internet experience.
The trio believes that, as the industry becomes increasingly competitive, it is no longer sufficient for ISPs to differentiate themselves solely through increased bandwidth or improved Wi-Fi performance.
The collaboration aims to help ISPs stand out in the market and deliver solutions to their customers by leveraging a joint ecosystem of technologies.
With each partner’s distinctive technologies working in concert, ISPs stand to gain unparalleled insight into their customers’ device infrastructure, internet and application usage, spatial awareness, end-to-end network quality, and more.
The collaboration will also improve overall network performance by combining latency management to reduce data transmission delays and enable application awareness, device recognition to identify and classify different types of devices on a network, and Wi-Fi motion to better understand how device placement impacts Wi-Fi performance.
Combining the three applications allows users to optimise and prioritise the performance of their online applications, help customer service agents diagnose problems more effectively, and enable Service Providers to leverage customer insights to introduce new products and services.
Together, the technologies promise to bring services such as streaming, remote work, and online video gaming to the next level, while also enabling ISPs to increase customer retention, reduce operational costs, and upsell new features and services.
The ultimate goal of the collaboration is to provide value-added services to ISPs through spatial, device, and application outcome awareness so that they can launch new tools and services and transform and elevate the customer’s connected experience, the companies says.
Speaking on the news, Amanda Forsyth, director of Product at Cognitive Systems, says, “Through this collaboration, Service Providers will be able to go beyond basic connectivity and provide an elevated experience for their users. We’re working together to ensure that our technologies are not just compatible, but also work together to unlock even greater capabilities.”
“Together with Lansweeper and Cognitive Systems, we showcase the capabilities of the future Internet Service Provider,” Magnus Olden, CTO at Domos comments.
“As ISPs can no longer rely on upping the megabit, they will look to our services to boost customer retention and expand their offerings. ISPs will gain unparalleled spatial, device, network quality, and application usage awareness from customers’ households, which means they can optimise their offerings for usage patterns and proactively engage through cohorted marketing. The services will also help reduce operational costs and improve customer support. In short, this collaboration will highlight how ISPs can deliver a better-connected experience while also driving efficiencies and revenue growth,” Olden adds.
According to Patrizia Cozzoli, VP of corporate development at Lansweeper: “We are excited to collaborate with Domos and Cognitive Systems to revolutionise the way the internet is used and experienced. By combining our technologies, we aim to provide ISPs with powerful tools to improve network performance, increase efficiency, and deliver a personalised experience for their customers, creating the best internet experience possible. We are taking a major step forward in revolutionising the internet experience for everyone, and we look forward to delivering the benefits of this partnership to ISPs and their customers.”
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