Omantel, the largest communications service provider (CSP) in Oman, has chosen Teoco to provide multiyear managed services that cover radio access network (RAN) planning and optimisation, including customer experience management.

Omantel, a pre-existing Teoco customer, has chosen to extend its relationship with the vendor because its multi-vendor tools are capable of optimising network performance without increasing capex. Teoco will provide Omantel with a managed service that incorporates its suite of vendor independent solutions. This includes combining Geolocation, the InSync Customer Experience platform and autonomous drive testing to deliver improved customer Quality of Service. Teoco will also use its complete RAN and Service Assurance solutions suite to plan and optimise Omantel’s GSM, 3G and 4G network infrastructures

“Teoco is a long-term partner for Omantel and the logical choice for our mobile network planning and optimisation needs,” said Samy Ahmed Al Ghassany, the chief operating officer of Omantel. “We’re confident that Teoco’s independent approach and its multi-vendor tools will provide the best possible results in terms of network performance, capital overheads, and the network quality of service experienced by our subscribers.”

Andrew Miceli, the vice president of sales for the Middle East at Teoco added: “Mobile operators in the Middle East and North African region are increasingly looking towards independent third party providers like Teoco to manage their network planning and optimisation requirements. In doing so, operators can avoid the potential conflicts of interest that can arise when infrastructure vendors also control the optimisation and planning of their network.”