Robi Axiata goes live with NetCracker Revenue and Customer Management

Bangladeshi communications service provider (CSP) Robi Axiata has gone live with the NetCracker Revenue and Customer Management system to enable next-generation integrated rating, billing, care, settlement and credit control operations for subscribers as well as roaming and interconnect partners.

Robi Axiata, a subsidiary of Axiata Group Berhad of Malaysia, is one of the leading mobile operators in Bangladesh, providing cutting-edge mobile services to more than 25 million customers and supporting the widest international roaming coverage by connecting 600 operators across more than 200 countries.

The CSP was looking for a comprehensive solution that provided a 360-degree view of customers, sophisticated credit control and innovative competitive advantages through flexible billing, offer management and care. NetCracker delivered its integrated Revenue and Customer Management solution as well as its number management solution and customer care application, enabling Robi Axiata to streamline its order-to-cash-to-care processes.

As a part of the programme, NetCracker provided a range of professional services including project management, configuration, customisation, invoice verification, training and testing services. NetCracker also migrated subscriber data to the new solution from a multi-source system containing information on retail, corporate, interconnect and roaming subscribers.

“We are excited to continue our partnership with Robi Axiata to ensure that it can bring innovation and differentiation to its customers,” said Sylvain Seignour, the vice president of global sales at NetCracker.