Defne, a provider of telecom solutions, software products and services for communications networks, today announced that it has successfully deployed its Border Roaming Controller solution in Jawwal’s network, the leading mobile operator with more that 60% of total subscribers in Palestine, together with its technology and integration partner Ericsson.
Defne, providing innovative telecommunications solutions in over 20 countries, and Ericsson, providing communications network equipment to more than a thousand operators in 140 countries, have added a new success to a series of projects jointly completed combining their knowledge and expertise. Recently, Defne and Ericsson partnered to deploy Defne’s Border Roaming Controller solution and offer Jawwal subscribers a way to eliminate any unwanted connection to foreign mobile networks in neighboring countries along border regions.
Oguz Haliloglu, CEO at Defne said, “Unintentionally and automatically connecting to foreign networks in neighboring countries along borders is a major problem that subscribers often face in Palestine.” Haliloglu commented, “Close to country border lines, signals from communications networks in neighboring countries can sometimes be stronger and subscribers can unintentionally connect to foreign networks and use their services without knowing. This causes subscribers to face high roaming charges and ends with an “invoice shock” at the end of the billing cycle. Resulting in customer dissatisfaction, “unwanted border roaming” causes a decline in operator revenues and an increase in costs; a problem often experienced in Palestine.”
Haliloglu continued to add, “In order to provide enhanced and quality customer services, and to decrease both their own and their subscribers’ costs, mobile operators want to retain their subscribers in their networks in all of their coverage areas. Defne’s Border Roaming Controller product, deployed in Jawwal’s network in partnership with Ericsson, is an innovative solution that prevents subscribers from unknowingly connecting to and using foreign network services in border regions where Jawwal has coverage and safeguards the operator’s revenues.”
Khaldoun Qawasmi, Switching Department Manager at Jawwal, commented, “Defne’s Border Roaming Controller product brought a much needed solution to an important problem experienced by our subscribers.” Qawasmi also added, “We are delighted with our partnership with Defne and Ericsson. With their expertise, we deployed this significant new service to provide quality services to our subscribers and at the same time reduce their roaming costs. After the launch of the service, we experienced great results; the dissatisfaction our subscribers experienced with border roaming charges were eliminated and our revenues increased considerably.”
“We are extremely satisfied with the results of our agreement in Palestine,” said Hekmat Daqqah, Key Account Manager at Ericsson. “Since 2006, with Defne we have completed several key projects in many different countries. Together, we signed a new agreement with Palestine’s leading operator Jawwal and successfully completed this important project. We will continue to work together on many other projects for GSM operator networks in the Middle East and Africa region. Our partnership with Defne will continue with innovative revenue generating services for many years to come.”
