NSN to enhance customer experience for Tele2 Sweden
Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behaviour. An integral part of NSN’s CEM portfolio, the system provides a display of network performance based on service quality, service usage and real-time traffic information.
Under the terms of the deal, insights from Serve atOnce Traffica will be coupled with fault, performance and configuration data from NSN’s NetAct management system. This will enable Tele2 Sweden to interpret the data in order to boost customer satisfaction while offering a wide range of broadband and mobile-based services to its subscribers.
“Tele2 Sweden’s decision to deploy one of our leading customer experience management products clearly underlines the fact that delivering high quality services to its customers is a top priority for the company,” said Daniel Widh, account director for Tele2 at NSN. “We will leverage our proven expertise and technical knowledge to help them achieve that goal.”