Without a wholesale billing system to consolidate its existing wholesale rating and billing solutions, TalkTalk Business suffered from inefficiencies and inconsistencies. Here, VanillaPlus explores its deployment of a revenue and customer management platform from MDS
TalkTalk Business is a UK provider of network, telecoms and broadband solutions in the business-to-business market. The CSP previously billed its customers on different, disparate platforms which were adding complexity to support processes such as monetary collection. In order to achieve a consolidated billing experience for its customers and to gain a unified, analytic reporting function for its own operations, TalkTalk Business selected a wholesale billing solution from MDS.
MDS’ Revenue and Customer Management Platform, based in its CMP 6.0 technology, addresses those goals and also provides a consolidated view of all revenue and product data, enhancing the ability to deliver an improved customer experience and creating a single view of partner value to help drive improved decision making and insight.
“The consolidation of our legacy platforms into a single unified rating and billing engine not only drives significant efficiency and consistency for TalkTalk Business internally, but will also ensure we offer customers and partners an improved flexibility in product offering, and a consolidated billing experience,” says Phil Haslam, operations director at TalkTalk Business.
Through implementation of the MDS solution and its ability to deliver intelligent billing, TalkTalk Business now has an enhanced capability to automate and combine existing processes, to reduce the operating time for billing and the associated resource costs.
“The MDS CMP solution forms a significant part of our systems strategy as we seek to collaborate with our partners and customers in an online environment, providing insight and core business data via intuitive and integrated media,” explains Haslam.
Matt Hooper, chief marketing officer of MDS, adds: “Our proven track record in delivering customer management and revenue management solutions to CSPs means that we can enable a sophisticated end-to-end, fully managed revenue and customer management platform, that can bill any service and support rapid change, utilising our intelligent billing capabilities. This agreement reflects a strong partnership between MDS and TalkTalk Business, one based on mutual collaboration and delivering services that are evolving rapidly as the market for communications services changes and grows.”
