Amdocs and Vodafone have signed a five-year global managed services agreement for Vodafone’s customer care and billing domain based on Amdocs software applications.
For customer care and billing based on Amdocs software applications, Vodafone selected Amdocs to be the managed services provider to deliver application development, operations and maintenance services.
As part of this strategic agreement, Amdocs will establish a dedicated Shared Service and Development Centre for Vodafone and this centre will start with servicing Vodafone’s local markets in Germany, the UK and the Netherlands.
Working with Amdocs in a managed services model that centralises support across markets will enable Vodafone to improve its business agility, simplify operations and reduce risk, says Amdocs. It also enables Vodafone to predefine desired performance levels, and improve on them for maximum control.
“This agreement is testament to the relationship between Amdocs and Vodafone that stretches over two decades,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardised service-level agreements, as well as leverage Amdocs’ business knowledge and expertise to deliver service excellence and innovation.”
