4 Key Elements of Customer Experience Management for Telecom Operators
– Why you should consider a Customer Experience Management (CEM) transformation program
– Why it is important to make all employees feel part of the CEM program
– How to effectively gather customer feedback through various channels
– How to measure the customers’ perception of service quality
– Why it is crucial to provide real-time, accurate information to customer
Verizon partners with Ribbon for network modernisation initiative
Ribbon Communications has announced plans for a major network modernisation programme with Verizon to retire legacy TDM switching platforms and replace their function with modern cloud-based technologies.
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The emerging role of satellites in expanding cellular networks
Satellites are rapidly gaining prominence in the world of cellular communication. However, the full extent of their potential to complement terrestrial networks as well as phone services and broadband is
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