Astellia, a provider of monitoring solutions for the optimisation of mobile network QoS and QoE, has announced the delivery of its 3G monitoring solution to Zain Jordan, part of the Zain Group.
Zain Jordan is the dominant player in one of the most deregulated telecom markets in the MENA region. Jordan’s telecoms sector is booming but with four CSPs competition is intense. Therefore Zain Jordan puts a strong focus on high quality demanding subscribers to gain competitive advantage. With Astellia’s Neptune probing system, Zain Jordan is able to identify the various applications and services being used by its subscribers and perform thorough QoE analysis and reporting.
In addition, Astellia’s VIP Care solution helps Zain Jordan monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue. It delivers actionable intelligence by correlating information including network, handset, voice and data service usage hereby allowing the CSP to anticipate if an individual user is at risk of encountering any specific problem.
“Astellia’s expertise and the fact that we have been close partners for over the last three years made it a clear choice for us to renew our confidence and to call on Astellia’s global experience and independent advice to answer our network monitoring needs.” said Yousef Abu Mutawe, chief technical officer at Zain Jordan.
Ali Wansa, managing director, Middle East at Astellia, added: “We are very pleased to continue our long term partnership with Zain Jordan and are excited to help provide an enhanced customer experience to its 3.2 million subscribers. Its strategic focus on delivering high performance networking infrastructure will contribute to maximum customer satisfaction and revenue potential.”
