Astellia has been chosen by Digicel Group to provide its Haitian unit with the means to provide a quality mobile broadband service to all of its four million subscribers. Digicel Haiti is the biggest mobile operator in Haiti and contributes significantly to the economic development of the country.
Astellia’s solution gives Digicel Haiti a comprehensive end-to-end visibility into their 2G and 3G mobile network performance, from RAN to Core network. The solution pinpoints subscribers experiencing poor service quality and identifies precisely network instability root cause by using relevant performance indicators and advanced troubleshooting capabilities. This results in improved quality of service, greater customer loyalty and potential for an increased subscriber base.
Astellia’s network assurance solution correlates data coming from Astellia’s probes and network equipment, allowing the CSP to get a comprehensive appraisal of its network health and customer experience. In addition, Astellia’s Roaming Optimizer reporting tool provides Digicel Haiti with crucial business intelligence to increase inbound roaming traffic and ensure seamless service quality to outbound roamers.
“Haitians have come to know and trust the Digicel brand and customer satisfaction stakes are high. With the help of an international technological leader such as Astellia, we can home in on what matters most to our subscribers and make better business decisions.” said Bernard Yacoub, CTO at Digicel Haiti. “We appreciate the judicious advice of Astellia’s experts and their flexibility in proposing solutions that contributes greatly to driving network performance and service perception.”
Sébastien Schultz, managing director Europe at Astellia, added: “Monitoring systems are the stepping stone to a better Quality of Experience and Astellia is honored to help Digicel Haiti proactively stay ahead of network issues. Our partnership with Digicel Haiti enables them to gain end-to-end insight into their mobile broadband performance, and improve network efficiency by monitoring all the network interfaces.”
