NEC consolidates its Telecom Operations and Management Systems business under NetCracker
Waltham, Massachusetts, USA and Tokyo, Japan. — NetCracker Technology has initiated a large scale business expansion in which its parent company, NEC, will consolidate its Telecom Operations and Management Systems (TOMS) software and services business under NetCracker.
Industry analysts define the TOMS domain to include business and operations management systems, network management systems, service platforms, and associated applications. These assets, valued in billions of dollars, include some of the most innovative applications, products, and service platforms as well as NEC’s extensive portfolio of services, including:
- Customer and Service Management:Including CRM and Billing, on-line care/self-service, subscriber and device management, and mediation
- Service Platforms:Service Delivery Platform (SDP), SaaS, and Applications for IM, M2M, Chat, Presence, Push to X, Video and content distribution, and security applications
- Network Management:Element and Network Management Systems, Network and Service Assurance including SQM and Monitoring, as well as device and equipment control
- Professional and Managed Services: NEC’s R&D, Delivery, Operations, Support, and Maintenance centers in Asia, the Americas, and Europe staffed with skilled professionals will complement NetCracker’s delivery expertise in transformation projects.
The comprehensive service offerings include:
- Planning & Consulting:Covering initial needs assessment, business case building, and business optimisation services
- End-to-End Turnkey Delivery:Including full solution delivery, program governance (PMO), and deployment service offerings
- Operations & and Maintenance:With multiple levels of support and maintenance, training, operational assistance, and staff augmentation
- OSS/BSS/TOMS Outsourcing:Including managed services for service fulfillment, service management, self-service portals, and other OSS/BSS areas
With the new level of responsibility and support, NetCracker will effectively compete in the larger TOMS solutions space. NetCracker will also continue its commitment to leadership and innovation in the core telecom OSS.
“The communications industry is undergoing a fundamental shift in how service providers operate, innovate, and interact with their customers,” said Dr Nobuhiro Endo, Member of the Board and Senior Vice President of NEC. “NetCracker now represents the best of NEC’s innovation and success in delivering software and services to the Telecom Industry, enabling them to fundamentally transform their businesses and continue to deliver outstanding value to their customers.”
“Both NetCracker and NEC see the strategic value in consolidating services and solutions in the telecom space to compete more effectively for the increased demand among carriers for end-to-end solutions from a single, strategic partner,” said Andrew Feinberg, President and CEO of NetCracker. “Leveraging NEC’s capabilities, manpower, and innovation, NetCracker now has the resources and capabilities that will assist our customers to successfully undertake their business transformations.”
