Swisscom, Switzerland's leading telecoms provider has completed its mission to consolidate all online and offline mediation systems within the company.
Bern, Switzerland & Stockholm, Sweden. 30 January, 2010 — Swisscom, Switzerland's leading telecoms provider has completed its mission to consolidate all online and offline mediation systems within the company. Three years ago Swisscom started to transform their Billing Mediation landscape and established the Active Mediation System (AMS) implementation programme. The target was to significantly lower the operational costs by consolidating all the existing mediation systems for mobile, fixed line, data and content services into one. The new system had to be capable of dealing with all existing and future technologies, providing best performance while reducing operational costs.
DigitalRoute’s MediationZone® was selected to replace the existing systems after a rigorous evaluation process in head-on competition with nine other vendors. “DigitalRoute’s MediationZone stood out in the competition with its excellent performance, scalability and usability ratings in our test lab”, said Eric Fardel, Swisscom's Head of Delivery Centre Mediation.
The AMS implementation programme consisted of several projects, each to bring a specific legacy mediation system into the new one. All projects were executed almost entirely by Swisscom’s own personnel, with the exception of an early phase in the programme. “Swisscom's choice of MediationZone as a strategic product and deep product knowledge gives them an important role in shaping our future requirements”, said Magnus Hyttsten, CTO at DigitalRoute.
The programme, which was completed in December, has reportedly been a success leading to a cost reduction of several million Swiss Francs per year, according to Swisscom’s calculations. The project dealing with fixed line traffic had a particularly good business case since the old system was running on a mainframe that was incurring extremely high operational expenses. Since the programme's completion these expenses are said by DigitalRoute to have been "seriously reduced". MediationZone is now catering for all Swisscom’s mediation requirements via two geographically redundant sites utilising a low cost Linux/X86 platform.
