Empirix has acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC) solution that will analyse and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.
MDS has appointed Jennifer Fellows as senior vice president of product management and marketing, to drive the product strategy for the MDS billing and real-time charging solutions.
Cerillion Technologieshas completed deployment of its new CRM & Billing solution for Gibtelecom, the main telecoms provider in Gibraltar. Delivered in about a year from project kick-off to system go-live, the turnkey solution is helping Gibtelecom to improve its operational efficiencies and provide a superior customer experience.
Ericsson has successfully deployed its Charging System for Vodafone India. The Ericsson Charging System enables a host of new services like flexible refill, community charging and real time balance notifications among several other different voice and data offerings for over 75m prepaid customers. These customers will now be able to adjust their plans themselves, improving their overall customer experience. It will also enable Vodafone to provide personalised offers to individual consumers by understanding their service consumption patterns.
Mobile payments Bango and Deutsche Telekom announce a partnership to widen access to Direct Operator Billing (DOB) for app store purchases. The partnership enables Deutsche Telekom to accelerate DOB deployment, bringing frictionless ‘one click’ payment for apps, music, games and other digital content, to its subscribers across Germany and other European markets.
Intraway has deployed its quality of experience system at VTR GlobalCom, Chile's largest multi-channel television provider, providing video, broadband internet, and traditional circuit-switched and digital telephony services to 2.6 million service subscribers represented by 1.2 million customers. The provider is owned by Liberty Global.
eGain is to acquire Exony to extend its platform with contact centre management, reporting and analytics capabilities.
With network performance becoming an increasingly important differentiator for mobile operators, Ericsson and SoftBank Mobile Corp ("SoftBank Mobile") are working together to further improve the user experience in even the most congested network environments with new Mobility-based Policy
Anite has launched Triton, an LTE wireless core network testing tool. The company says Triton enables mobile operators and network equipment manufacturers to address quality of experience testing requirements in an increasingly complex LTE core network.
BPM-derived Smart Process Applications represent a new opportunity to apply adaptive, intelligent workflow solutions to solve the major challenges in managing complex cases and improving customer experiences, according to the findings in the latest AIIM industry watch ‘Case Management and Smart Process Applications’.
Service management company, Sunrise Software, has released the latest version of Sunrise Wallboard, its web-based portal that displays metrics for service desk performance.
Ericsson has signed a three-year managed services agreement with Vodafone Egypt, to deliver network field maintenance services and improve the quality of its network in the greater Cairo area.