CSPs need efficient collaboration platforms to enable profitable OTT partnerships

CSPs’ attempts to generate revenue from their OTT partnerships have perhaps been less successful than anticipated. But what if a change of focus could change all that? Operators should shift their approach

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Analytics driven CEM provides the complete context of a customer interaction

Customer experience management (CEM) is poised to be revolutionised by the insights generated by big data analytics. Jeff Stacey, the vice president of CEM and Analytics at Ericsson tells VanillaPlus that, while

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Real-time contextual awareness is where big data analytics reveals its real value

Dr Andy Tiller is vice president of product marketing at AsiaInfo. Here, he tells VanillaPlus about one of the most exciting capabilities of big data analytics: its ability to provide

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Data and video-hungry users on LTE networks will feed CSPs’ ARPU appetite

Lyn Cantor, president of Tektronix Communications, talks to VanillaPlus about how the global CSP market is adapting to LTE deployment and explains how the opportunity to extract real value from

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For CSPs it’s time to change – or be changed

Keith Willetts is chairman and founder of TM Forum, which works across multiple industries to enable the digital services chain. Originally established as an organisation to set best practices and

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Software in the cloud, for the cloud and enabling the cloud opens up opportunities for CSPs

Thomas Vasen is vice president of product management and marketing at DigitalRoute. Here he explains how CSPs can migrate their systems to reap the internal efficiency advantages of virtualisation. At

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To virtualise is to normalise – how digital services are a level playing field for all organisations

Keith Willetts is chairman of TM Forum, the global trade association trusted by the world’s largest enterprises, service providers and suppliers to help them continuously transform to succeed in the

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CSPs must achieve agility to meet subscribers’ rising expectations

CSPs continue to strive to serve users’ ever-increasing expectations for instant gratification. Consumers and enterprises alike want a wider range of personalised services concurrent with higher speeds, greater capacity and

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NSN to enhance customer experience for Tele2 Sweden

Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behaviour.

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Network statistics can mislead – real-time business analytics are required

As CSPs grapple with providing improved customer experience to their users it has become clear that the network-oriented approaches to quality of the past do not provide sufficient granularity to

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