Zendesk

Henry Ford once says, “It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”. And he’s not wrong building good relationships with customers is the foundation for success.

Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class

Uxbridge, United Kingdom. 07 April 2022 – Access4, a specialist in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the

TelcoSwitch, a software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience platform for contact centres, 3Sixty, now offers integration with EKM, the UK’s e-commerce

Tollring has released an upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making and boost

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

Gigamon Inc., a provider in traffic visibility solutions for cybersecurity and monitoring applications, announced that the Gigamon Visibility Platform for Amazon Web Services (AWS) has achieved AWS Networking Competency status, a

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls,