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  • Posts tagged 'Zendesk '

News tagged: Zendesk

The great digital shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey 28 April, 2022

The great digital shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey

Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class customer experience across every channel is a must-have for building and retaining long-term brand loyalty, says Laura Mullaney, customer director at BGL.

(more…)
Australia’s Access4 enhances SASBOSS platform with new call analytics 11 April, 2022

Australia’s Access4 enhances SASBOSS platform with new call analytics

Uxbridge, United Kingdom. 07 April 2022 – Access4, a specialist in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring.

(more…)
TelcoSwitch enhances omnichannel offering with integration into UK’s e-commerce platform 23 November, 2021

TelcoSwitch enhances omnichannel offering with integration into UK’s e-commerce platform

TelcoSwitch, a software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience platform for contact centres, 3Sixty, now offers integration with EKM, the UK’s e-commerce provider. 

(more…)
Tollring upgrades iCall suite to focus on customer experience, insights, sentiment analysis and live call management 28 September, 2021

Tollring upgrades iCall suite to focus on customer experience, insights, sentiment analysis and live call management

Tollring has released an upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making and boost team performance.

(more…)
LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup 16 February, 2018

LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. (more…)

Gigamon achieves AWS networking competency partner status and debuts NetFlow capability for its cloud visibility platform 30 November, 2017

Gigamon achieves AWS networking competency partner status and debuts NetFlow capability for its cloud visibility platform

Gigamon Inc., a provider in traffic visibility solutions for cybersecurity and monitoring applications, announced that the Gigamon Visibility Platform for Amazon Web Services (AWS) has achieved AWS Networking Competency status, a certification in the AWS Partner Network (APN) program. (more…)

Six steps to achieve really poor customer service 15 June, 2016

Six steps to achieve really poor customer service

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls, (more…)

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