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28 April, 2022Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class customer experience across every channel is a must-have for building and retaining long-term brand loyalty, says Laura Mullaney, customer director at BGL.
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11 April, 2022Uxbridge, United Kingdom. 07 April 2022 – Access4, a specialist in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring.
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23 November, 2021TelcoSwitch, a software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience platform for contact centres, 3Sixty, now offers integration with EKM, the UK’s e-commerce provider.
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28 September, 2021Tollring has released an upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making and boost team performance.
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16 February, 2018LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. (more…)
30 November, 2017Gigamon Inc., a provider in traffic visibility solutions for cybersecurity and monitoring applications, announced that the Gigamon Visibility Platform for Amazon Web Services (AWS) has achieved AWS Networking Competency status, a certification in the AWS Partner Network (APN) program. (more…)
15 June, 2016Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls, (more…)
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