Vonage
Vonage’s Proactive Connect aims to boost engagement by driving personalised, two-way conversations at scale
Vonage, a global provider of cloud communications aiming to help businesses accelerate their digital transformation, has launched Proactive Connect, a tool that enables businesses to deliver customised, large scale, omnichannel
Read morePrivate 5G on-demand makes great strides
Private 5G networks, used to drive the best value out of Internet of Things (IoT) sensors and the analytics they can generate, are a growing market in key industry verticals
Read moreGSMA debuts Open Gateway to drive deployment of open APIs for new digital services, mobile apps
The GSMA announces a new industry-wide initiative called GSMA Open Gateway, a framework of universal network application programmable interfaces (APIs), designed to provide universal access to operator networks for developers.
Read moreKnow your chatbots from your virtual assistants and why you should care
As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product
Read moreThe bot revolution and the future of customer service
Did you ever call your bank to discuss an issue with your account, and end up having to sit through lots of hold music, before repeating your issue to a
Read moreVonage opens new European headquarters in East London’s ‘Silicon Roundabout’
Vonage, a business cloud communications provider, announced the opening of its new European headquarters in the heart of East London’s “Silicon Roundabout”. Building on its growing presence in EMEA, the
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