Virtusa

The digital revolution has brought many benefits for consumers and large organisations alike, but while the former enjoys more sophisticated experiences than ever, delivering these can be a struggle for

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco

Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about

Recent research from Virtusa has uncovered that businesses, including communications service providers (CSPs), are facing an existential risk from the enormous growth of technology giants such as Baidu, Alibaba and

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for communication service providers (CSPs); to the point that it’s projected to contribute between

Developing policy on the hoof is generally frowned upon in administration, but it’s a survival skill in the constantly shifting CSP. It’s still a game changer though, writes Nick Booth.

By necessity, CSPs need a far more complicated set of revenue streams and customer plans. Nick Booth assesses the options for managing them all as they go forward and over the

As communications service providers (CSPs) look to create an omni-channel for CEM, they need to introduce new processes, systems and skills into their businesses. “All CSPs want an omni-channel, but

The need for rapid digital transformation and new, more complex product offerings, combined with the burden of regulatory compliance, are pushing traditional telecom OSS/BSS implementation partners to transform the way

According to data growth statistics, over the coming years we will experience a tremendous jump in data generation and consumption. Cisco forecasts that global cloud traffic is expected to grow