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21 September, 2018
It was inevitable that the technology du jour, artificial intelligence (AI) dominated opening exchanges at today’s Economist Innovation Summit (#EconInnov). And for those – like me, admits Jeremy Cowan – who believed that AI is still mostly a series of chatbots and pilot projects there was an early wake-up call. (more…)
18 June, 2018
EXCLUSIVE REPORT: Three leading European telcos admit at the 6th IoT Forum CE, that many customers are still not aware of the benefits of the Internet of Things (IoT). As one enterprise tells the C-Level operator panel, “You must show customers you understand their business, not just your own.” (more…)
21 March, 2018
The connected home market is a confusion of products, proprietary interfaces and connectivity, so why would a network operator want to get involved? With every Tom, Dick and Harry from white goods manufacturers, lighting companies and security firms, to the ubiquitous Alexa and its clones, (more…)
03 November, 2017
EXCLUSIVE REPORT – Brazil Case Study: It can be hard for telcos to collect what they’re owed at the best of times. And in recent years, says VanillaPlus’s editorial director, Jeremy Cowan, Brazil’s economic situation hasn’t been within shouting distance of the best of times. (more…)
19 October, 2017
Analysts at Frost & Sullivan have been working with VanillaPlus to find out from our readers about the difficulties facing communication service providers (CSPs) involved in digital transformation of their business and operations. We asked them to respond to 10 key questions and yesterday we reported on the first five. (more…)
18 October, 2017
Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business and operations. In a 2-part summary, Jeremy Cowan reports on the findings. (more…)
22 September, 2017
Consumers like chatbots. In fact, many prefer them to call centre agents. But there’s a public perception that service providers (SPs) are simply using the technology to cut one of their greatest costs, staff headcount – and consumers are not happy about it. (more…)
27 June, 2017
Robin Kent is urged by Jeremy Cowan to think the unthinkable about telcos’ future. The Adax director still can’t foresee the fundamental change of business model that telcos urgently need. (more…)
12 April, 2017
Following the recent agreement in Europe on the new tariffs applied to the wholesale roaming market, VanillaPlus asked Jacques Bonifay, president of MVNO Europe and CEO of France-based Transatel for his views on the EU deal. (more…)
27 January, 2017
The GSMA has announced the nominees for the Global Mobile Awards 2017. Winners of the awards will be presented throughout Mobile World Congress (MWC), which takes place 27 February – 2 March in Barcelona. (more…)
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