News tagged: VanillaPlus

24 June, 2019

5G investment focus in UK turns to manufacturing and industry, and telcos start to play in AI sandpit

WEEK IN TELCO IT – You may have heard the UK Government is investing £40 million (€44.7 million) in 5G (5^th generation wireless communications) testbed and trial projects. These are specifically looking at 5G applications in manufacturing.

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21 September, 2018

Hand-to-hand combat among surprises at Economist Summit, as delegates urged to augment not replace human skills

It was inevitable that the technology du jour, artificial intelligence (AI) dominated opening exchanges at today’s Economist Innovation Summit (#EconInnov). And for those – like me, admits Jeremy Cowan – who believed that AI is still mostly a series of chatbots and pilot projects there was an early wake-up call. (more…)

18 June, 2018

Telcos admit IoT is failing to meet expectations, as they are urged to understand customers’ business

EXCLUSIVE REPORT: Three leading European telcos admit at the 6^th IoT Forum CE, that many customers are still not aware of the benefits of the Internet of Things (IoT). As one enterprise tells the C-Level operator panel, “You must show customers you understand their business, not just your own.” (more…)

21 March, 2018

Connected homes: The case for operator involvement

The connected home market is a confusion of products, proprietary interfaces and connectivity, so why would a network operator want to get involved? With every Tom, Dick and Harry from white goods manufacturers, lighting companies and security firms, to the ubiquitous Alexa and its clones, (more…)

03 November, 2017

Oi strengthened by Real savings from e-billing SaaS, as Brazilian operator minimises revenue collection risks

EXCLUSIVE REPORT – Brazil Case Study: It can be hard for telcos to collect what they’re owed at the best of times. And in recent years, says VanillaPlus’s editorial director, Jeremy Cowan, Brazil’s economic situation hasn’t been within shouting distance of the best of times. (more…)

19 October, 2017

Virtual networks will be majority provider of services in 5 years, says Frost / VanillaPlus survey: Part 2

Analysts at Frost & Sullivan have been working with VanillaPlus to find out from our readers about the difficulties facing communication service providers (CSPs) involved in digital transformation of their business and operations. We asked them to respond to 10 key questions and yesterday we reported on the first five. (more…)

18 October, 2017

CSPs feel management siloes can be avoided in hybrid networks, Frost / VanillaPlus survey finds: Part 1

Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business and operations. In a 2-part summary, Jeremy Cowan reports on the findings. (more…)

22 September, 2017

Subscribers feel service providers are using chatbots and artificial intelligence to cut jobs: Not guilty, say SPs

Consumers like chatbots. In fact, many prefer them to call centre agents. But there’s a public perception that service providers (SPs) are simply using the technology to cut one of their greatest costs, staff headcount – and consumers are not happy about it. (more…)

27 June, 2017

Where are the new business models that will transform CSPs? Or is their future like Woolworth’s?

Robin Kent is urged by Jeremy Cowan to think the unthinkable about telcos’ future. The Adax director still can’t foresee the fundamental change of business model that telcos urgently need. (more…)

12 April, 2017

Small operators will be squeezed by European roaming tariff changes, says the president of MVNO Europe

Following the recent agreement in Europe on the new tariffs applied to the wholesale roaming market, VanillaPlus asked Jacques Bonifay, president of MVNO Europe and CEO of France-based Transatel for his views on the EU deal. (more…)