Tony Porter
TalkTalking to a brick wall: Telco ranked worst for customer service in UK research
The companies that consumers find most difficult to get through to have been identified by new research commissioned by Eckoh, a global provider of customer service solutions.
Read moreMost tech-savvy consumers believe that they are more ‘multi-channel’ than the companies that serve them
A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times
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