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02 December, 2019For the last two decades, independent software vendors have been able to serve operators with operational support systems (OSS) that have continually improved processes. OSS vendors have managed to stay ahead of the curve, says Tim McElligott, senior analyst at TM Forum, because the underlying fundamentals of networking have remained intact. (more…)
13 November, 2019A new survey by the TM Forum, the industry association driving digital transformation through collaboration, confirms that both sides of the communications industry are making progress in using Open APIs. But it also reveals that vendors’ native Open API support lags behind the demand from CSPs.
27 September, 2019Earlier this year during a CXO Summit at Digital Transformation World in Nice, we asked a room of telecoms C-levels which animal they would choose to describe the telecoms industry today. Their answers included elephant, sloth, whale and hippopotamus – all large, slow-moving animals. When asked which animal the telecoms industry should be, the same executives chose tigers, cheetahs and foxes – all agile creatures known for speed. (more…)
19 September, 2019The TM Forum recently released the 2019 edition of the TM Forum Fraud Survey, which set up to assess how fraud management (FM) practices are being implemented. Surveying 54 communications service providers from across the globe, the survey aimed to assess the impact of current fraud management processes, understand emerging risks and how CSPs are responding to new challenges related to the digital ecosystem. (more…)
05 June, 2019Jacqueline Teo is the chief digital officer of HGC Global Communications, the fixed line and ICT service provider that is extending from its roots serving the Hong Kong market to address international markets via its pan-Asian network capacity, including cable into China. Speaking at the TM Forum’s Digital Transformation World event in Nice, France, last month she tells George Malim how the company is innovating on all fronts to compete in the mature Hong Kong market, to develop further its newly acquired operations in Myanmar and to harness software defined network (SDN) technology to enable a more agile mode of operation.
30 May, 2019With 5G at the centre of mobile operators’ strategies, the challenge is to avoid another cycle of intense infrastructure investment which enables the business cases of other organisations. Instead, operators need to take up a new role that monetises the enablement they provide and places them in the connected ecosystem as more than the providers of connectivity.
29 May, 2019Etiya, the leading software vendor providing AI-driven Digital BSS, comprehensive telco CRM , AI solutions, as well as customer analytics to CSPs, today announced that it was selected as a winner in the TM Forum Excellence Awards 2019. Etiya received the “Disruptive Innovation Award” for its work with Fizz, a completely digital mobile and internet sub-brand that provides an online customer experience for do-it-yourself smart digital consumers.
22 May, 2019Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.
15 May, 2019Without intelligent business operations and modern, flexible IT capabilities, service providers will miss more than 70% of growth opportunities attached to 5G, according to TM Forum Research. (more…)
14 May, 2019Teoco, a provider of planning & optimisation, assurance and analytics solutions to over 300 communication service providers (CSPs) worldwide, has released Helix 10.2. (more…)
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