Teresa Cottam

We’re increasingly reliant on our networks to keep us working, entertained and connected to our loved ones. Networks ensure our kids get an education and have smart new toys to

It’s been 10 years in the making. It’s cost billions to develop and implement. Millions more have been spent on inspirational advertising campaigns depicting an aspirational 5G lifestyle to encourage

Omnisperience, a provider of business-to-business (B2B) service provider industry insights and market strategies, has identified an emerging nanobusiness opportunity for ICT firms. In the company’s latest green paper it outlines

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not

A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than

Everyone is talking about Pokemon GO. It is a phenomenal success. It went straight to the top of the free apps list, it is on more Android phones than Tinder

There seem to be a spate of stories about bad customer service at the moment. Perhaps, it is just that we have had a really bad experience ourselves and therefore

Tata Communications, launched Wi-Fi+, a new Wi-Fi® cloud communication solution, which enables mobile network operators’ customers to access the internet for calling, messaging, and data applications more seamlessly than ever.

Amdocs, a provider of customer experience solutions, has unveiled the results of a study which found that 67% of mobile virtual network operators (MVNOs) in Europe plan to differentiate by