telecoms
Where are you on the four stages of the journey to better CSP billing?
The telecoms bill is both a foundation for the trust necessary to enable a sale and also an environment where sales messages can be personally tailored for each customer,
Read moreFrom cloud to managed service: The next MVNO evolution
Operating a mobile service is undoubtedly a great brand marketing strategy. It’s still prestigious, and the exposure is better than ever: not only is your logo on the bill, now
Read moreCustomer centricity in payments and collections must be business as usual
The commercial need for a customer experience strategy that both fits your customers’ preferences and aligns to business capabilities, budgets and resources can create a continual operational struggle.
Read moreIDC sees light at the end of the tunnel for enterprise CSPs in Europe
Communication service providers (CSPs) in the Western European enterprise market have faced difficult market conditions for years, hit by a perfect storm of economic headwinds, spending rationalisation, technology migrations, competition,
Read moreTake a look at what’s going on in your network through the lens of the customer: Part 1
The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging.
Read moreDigitalising operations for the DSP Journey will require evolution and revolution in BSS/OSS
There are three journeys that today’s Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs):
Read moreInnovation is handing connectivity to the people
Regulation, partnerships and connected people are the three biggest trends that will impact the telecoms industry in 2016, according to global entrepreneur David McCourt.
Read moreExpected revenue growth stabilises outlook for Europe’s telecoms service providers into 2016, says Moody’s
The outlook for Europe’s telecoms service industry has changed to stable from negative as the companies revenues are expected to grow by 1%-2% in the next 12-18 months as customers
Read moreMikael Grill, CEO of Polystar, is our latest executive snapshot
What was your first job? Designing cable-TV networks and making sure they provided the quality that subscribers expected.
Read moreBridging the virtual and physical worlds with big data
With the rapidly shifting digital landscape and the phenomenon of convergence, Communication Service Providers (CSPs) are now faced with a new array of challenges (and arguably opportunities too) that lie
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