Telcos
The future is rural for network operators looking to differentiate, says Speedcast
“In order to differentiate, telecommunications operators must address the trend of bringing connectivity to remote locations,” said Stephane Palomba, vice president of Global Cellular Services at Speedcast as he spoke
Read moreTransformation of organisational, innovation and revenue models is critical to the digitisation of telcos, says GlobalData
The explosive growth in the consumption of digital media, content, applications and storage poses excellent opportunities for telecom services providers.
Read moreTell me some good news, Doc!
Telcos are struggling with IT transformation. It’s not News. The world and their Granny know that communication service providers (CSPs) face tough times. Voice and messaging revenues have fallen off
Read moreConsumer migration to OTT services to cost mobile operators more than $100bn in 2017 lost revenues
A new study from Juniper Research has calculated that the consumer migration from operator voice and text services to OTT (Over the Top) messaging services and social media will cost
Read moreThe new data-plumbing that gets telcos going in double-quick time: Part 1
Telecommunications companies now have to squeeze the maximum value from all of their data faster and more accurately than ever.
Read moreWaving the flag at RAG and the future of conferences
We are moving towards a new era of cooperation between industry sectors that share common problems/challenges. It seems that topic-focused conferences are losing their appeal and conference organizers are having
Read moreImprove your customer service by gaining a complete view of the customer experience – Part 2
Taking the initiative The difference is that whereas conventional customer satisfaction measures were backward-looking, the integration of customer and operational data hands more of the initiative back to the telco.
Read moreImprove your customer service by gaining a complete view of the customer experience – Part 1
Customer churn is a serious challenge for telecommunications companies. Double digit rates of defection are common, with many of those leaving being the highest-value customers who may use handsets for
Read moreDigital transformation: Designer pret-a-porter ousts haute couture
Almost out of the blue, Chief Digital Officers (CDOs) are becoming the most important change-makers in the telecoms industry. Tasked with instilling a new, faster-paced mindset into telco culture (and
Read morePlaying it for laughs: Huawei’s CEO meets analyst questions head on with wit and candour
Eric Xu, the rotating CEO of Huawei, China’s largest telecom equipment and services provider, isn’t like most chief execs. Not only was he happy to take questions from an international
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