Frictionless, customer-facing payment and collections service launched for telcos

TALKINGTECH, a global provider of customer engagement, payments and collections, has launched Webpay, a self-service customer payment portal that reportedly speeds up debt recovery.

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Customer centricity in payments and collections must be business as usual

The commercial need for a customer experience strategy that both fits your customers’ preferences and aligns to business capabilities, budgets and resources can create a continual operational struggle.

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