SysMech
The network is the true path to differentiation through CEM
To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon
Read moreNetwork tools should unlock better customer experiences
The proliferation of Over-the-Top (OTT) services, streaming video and complex solutions such as Voice over Long-Term Evolution (VoLTE) pose fresh challenges for communications service providers (CSPs) seeking to deliver good
Read moreF5 chief joins SysMech advisory board
John McAdam, the chief executive of F5 Networks, has joined SysMech’s advisory board as non-executive chairman. McAdam is also a board member at benchmarking and metrics company Apptio and analytics
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