The network is the true path to differentiation through CEM

To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon

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Network tools should unlock better customer experiences

The proliferation of Over-the-Top (OTT) services, streaming video and complex solutions such as Voice over Long-Term Evolution (VoLTE) pose fresh challenges for communications service providers (CSPs) seeking to deliver good

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F5 chief joins SysMech advisory board

John McAdam, the chief executive of F5 Networks, has joined SysMech’s advisory board as non-executive chairman. McAdam is also a board member at benchmarking and metrics company Apptio and analytics

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