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10 October, 2016SysMech’s Operational Intelligence Software has been implemented at Telefónica UK. The nationwide implementation is able to correlate data feeds from all elements of the network, giving Telefónica a complete overview of the performance of its 2G, 3G and 4G networks. (more…)
07 October, 2016The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow. In part one of our A-Z we drill down to some of today’s top terms in Mobile Network Analytics. (more…)
08 June, 2016As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that they have become accustomed to, whether it be TV, mobile or home internet. (more…)
22 March, 2016For many major CSPs, quad-play represents a significant new revenue stream with great potential for growth. By combining fixed line telephony, broadband, paid TV and mobile services, (the ‘the fantastic four’) operators are realising several times the revenue of a basic access service. It sounds like the perfect situation, but what are the pros and cons for the operator and their subscribers? (more…)
08 March, 2016In the run up to Mobile World Congress the predictions were coming in thick and fast. So who was right? We take a look at the top three trending topics that stood out at the biggest MWC event yet. (more…)
02 March, 2016For an industry that has only been around for 120 years, telecommunications has seen a lot of change. In a short period of time we have gone from the basic telephone exchange in the 1880’s right through to services like HD video calling that we are used to seeing today. (more…)
24 December, 2015With the New Year nearly upon us, it’s time to get on board with what will be the fast track trends in 2016, capitalising on technology advancements ahead of the game. As always, technology will drive business change even faster than ever before, but here are five big data trends that Andy Stubley, COO at SysMech, says will rise above the rest in the telecoms landscape. (more…)
24 November, 2015As technology has advanced over the past 30 years, the mobile network has become highly complex. What was once a basic circuit switched network designed for simple voice calls, has evolved exponentially. (more…)
10 November, 2015As communications service providers (CSPs) look to create an omni-channel for CEM, they need to introduce new processes, systems and skills into their businesses. “All CSPs want an omni-channel, but many are cursed with an ominous channel,” says Guru Grewal, head of Virtusa’s telecoms solutions department. (more…)
04 November, 2015The benefits of Customer Experience Management (CEM) are clear to see, but how can operators actually manage the customer experience on a day-to-day basis? And what tools can they use to do so? (more…)
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