Automation is the way to go, but what about the workers?

Automation is fast coming to a range of industries, bringing greater efficiencies, lower operating costs and more flexible service delivery. But will the telecoms industry be in the front line

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Is it back to the bad old days for billing?

Fifty years ago in 1968, I began my apprenticeship with what in those days was called General Post Office Telephones, which was later privatised and became BT. Things were relatively

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