Providing a ‘Digital Experience’ to a consumer takes more than just a digital user front end: DXI Phase 2

In earlier articles, we have explored what makes a customer’s experience an “digital experience” so desired by Digital Natives and other tech-savvy users.

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Crisp Thinking launches world’s most advanced platform for social apps to protect young people from sexual exploitation and bullying

Crisp Thinking, works in social risk protection, marks Safer Internet Day by unveiling Combat – an advanced solution to address the rise in online grooming, sexual exploitation, cyber bullying and radicalisation through

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Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 1

In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to

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CSPs focus on making omni-channel aspirations a reality

As communications service providers (CSPs) improve their approaches to customer experience management (CEM) by moving towards an omni-channel approach and exploiting contextual awareness, Dr Andy Tiller, the vice president of

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