News tagged: SMB

Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief

Nick Silverwood,
Plusnet Business

Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head of business at Plusnet, the provider of telephony and broadband services to the residential and small business market, says what small business customers really want is reliable, fixed price connections backed by high quality customer service. Moving to cloud or adopting unified communications are a long way from the minds of retailers who have just opened their first shop. They’ll wait until technologies are mature, he tells VanillaPlus managing editor George Malim

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11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

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09 May, 2019

CenturyLink’s Dalvi explains expanded Google Cloud partnership benefits for enterprises

As the lines between IT and telecoms services provision continue to blur, Mahesh Dalvi, the vice president of global IT solutions at managed services at CenturyLink, tells George Malim how service providers are moving way beyond connectivity to provide IT services and consulting that support customers’ digital transformations. Partnerships with specialists are a vital enabler of this.

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29 March, 2019

It’s time for telcos to try for another trillion

The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.

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19 December, 2018

Increasing numbers of NPMD tools are a problem for SMBs

Over the past few years the network performance monitoring and diagnostics (NPMD) industry has developed more and more specialized tools for specific network functions, writes Joe O’Connor, the senior vice president of Channels and Alliances at LiveAction.

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13 November, 2017

Data security a major concern for businesses in 2017 ahead of GDPR dawn

A new piece of research commissioned by IT systems management provider Kaseya has revealed that attempting to secure data and privacy has proven to be one of the biggest challenges in 2017, as voted for by 44% of IT executives. (more…)

29 September, 2017

Network security ‘not a top priority’ for IT bosses despite Equifax breach

IT Executives are failing to recognise the importance of IT security new research has revealed, with most businesses placing the issues of completing IT projects on time and reducing IT costs ahead of a secure network, regardless of the concerns highlighted during the recent Equifax data breach that exposed the data of 400,000 UK residents. (more…)

13 September, 2016

Readying OSS/BSS for the DSP world

As the world goes digital, the evolution to Digital Service Provider (DSP) creates new business challenges that most traditional communication service providers (CSPs) have yet had to face. (more…)

15 April, 2015

Telefónica appoints NEC global integrator for SMB cloud services

Telefónica Business Solutions has signed a four-year agreement that will see NEC become Telefónica’s global integrator to enable the delivery of comprehensive cloud services to SMB customers in Europe and Latin America. (more…)