SmartCare
Telefónica deploys first SOCs for intelligent management of networks based on real-time customer experience analysis
Telefónica, using Huawei’s SmartCare® SOC solution, has announced the deployment of three dedicated Service Operations Centres (SOCs) in Argentina, Chile and Germany for the intelligent management of its network.
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Huawei and Dynatrace collaborate to develop the first holistic ICT CEM solution
Huawei announced the collaboration with Dynatrace, the digital performance management company, to jointly innovate and develop the first holistic ICT Customer Experience Management (CEM) solution.
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