Siri
Speak to me! How digital virtual assistants could open the door to AI for CSPs
The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to
Read moreCEVA introduces ClearVox- advanced software package providing enhanced speech intelligibility for voice-enabled devices
CEVA, Inc., the licensor of signal processing platforms and artificial intelligence processors for smarter, connected devices, introduced ClearVox, a new software suite of advanced voice input processing algorithms aimed at
Read moreCommunications coming full circle – are we moving back into a voice-first world?
With the wave of personal assistants, such as Siri, Cortana and Google Assistant, and new start-ups leveraging artificial intelligence (AI) and analytics to build personal companions, it’s becoming clear we
Read morePayments of the future designed for when money meets manufacturing
The Internet of Things (IoT) is not new. In fact, connected devices with a wide range of functionalities are already widely used in the home, a trend that shows no
Read moreSamsung quietly acquires Greek text-to-speech startup Innoetics for under $50M
With the launch of Bixby and reported that Samsung is building its own competitor to Amazon’s Echo, the consumer electronics giant has now made an acquisition that could help power its
Read moreThe value of the human touch in the digital age
“We all need the human touch” sang mullet-toting soft rocker Rick Springfield back in 1983, fearing a dystopian future in the year 2016. While last year didn’t bring us to
Read moreWorkforce chatbot Aspect Mila intelligent assistant aims to bring new efficiency to contact centre agents
Aspect Software, has announced a new interactive assistant to redefine how contact centre supervisors and agents interact with workforce applications and each other.
Read moreGround control to Major TomTom: EU roaming’s free, so you really don’t make the grade
So, hurrah then, at last the EU has announced a deal to scrap mobile roaming charges across 28 member states by mid 2017. And farewell, then, to that gut-churning bill
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