Self Service

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

Communications service providers (CSPs) should start their network functions virtualisation (NFV) charm offensives now, writes Pravin Mirchandani, the chief marketing officer of OneAccess Networks.

Cerillion plc, a provider of billing, charging and customer management systems, announced it has been selected by Scarlet to deliver a complete business support system (BSS) to empower its quad-play