satisfaction

Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too.

While it’s no secret that CSPs perennially end up at the bottom of customer satisfaction reports, a survey this summer by the Institute of Customer Service report actually shows signs

Procera Networks revealed a multi-year, multi-million dollar partnership with Vodafone Egypt to enhance the subscriber experience for its fixed and mobile subscribers.

Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

As the Unified Communications (UC) market matures, more and more businesses are coming to rely on systems like Cisco’s UC suite and Microsoft’s Skype for Business.