What is customer engagement and is it the new black?

In competitive markets, product and price innovation are often yesterday’s news. In fact, in the telco market, the sort of ‘innovative’ offers long designed to attract new customers have increasingly

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Next generation networks are not all about software and bots – Part 2

In the second part of their article, Chris Gilmour, the technical practice lead, and Mark Holder, an account director, at Axians UK, outline a five-step approach to next generation network

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Fusion Risk Management aims to improve efficiency of collaboration with partners

Fusion Risk Management, Inc., a provider of business continuity and risk management software and services, has announced major product enhancements that expand its already established risk management capabilities.

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802.11ax Wi-Fi standard will fast track 5G use cases by years, says WBA

The Wireless Broadband Alliance (WBA) has published a new white paper highlighting how the capabilities of the latest generation of Wi-Fi, 802.11ax, are set to revolutionise the industry by enabling

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Consumers prefer engaging with organisations through an AI/ human mix and want AI to be more like humans

New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69%

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Why big data is crucial to customer experience

Customer experience is now the most important digital initiative, followed by building a single customer view and customer journey management, writes Sébastien Vugier, the senior vice president and general manager

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Why Big Data is crucial to CX

Customer experience (CX) is now the most important digital initiative, followed by building a single customer view and customer journey management. So says, Sébastien Vugier, SVP & general manager, Ecosystem

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Why experience matters – Part 2

We ended the first part of this blog series about Experienced Based Charging by explaining how, when customer experience proves unacceptable or below identified thresholds (regardless of whether the customer

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Dissonance in the world of virtualisation

A collection of thoughts has been spinning in my head over the last few weeks based on various customer visits, presentations and panel debates I have seen or participated in

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Back to the future?

If we take a helicopter view of the telco industry infrastructure, in some ways it’s pretty difficult to find something interesting to predict about OSS.

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