News tagged: RingCentral

11 March, 2022

Why hybrid working won’t work without Unified Communications

As a result of the pandemic, the way people are working and collaborating has changed. Companies are incorporating hybrid working so that employees have greater flexibility in how and where they work. With 63% of workers now preferring flexible or remote ways of working, it is key for business leaders to support this change if they want to retain staff and win top talent in the future, says Giorgio Migliarina, product and services director, Vodafone Business.

19 October, 2020

Back to school: how telecom operators can ensure the next generation of students get a quality education

Although recent events have drastically changed how the majority of us live, if there’s one group that will feel these changes most acutely, it’s students. The school experience at every level is driven by social interaction – in the classroom, playground, dorms and halls – and it is this interaction that students are saying they miss most. Although businesses have made the shift to online working largely satisfactorily, the shift to remote learning has presented its challenges, says Steven Rafferty, country manager of RingCentral. (more…)

09 July, 2020

When the going gets tough, the tough get going to your nearest competitor

Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay less and cancel or change contracts in a shopping environment of intense and easily accessible competition. (more…)

07 July, 2020

Avaya UCaaS to offer easier communications across any device in three countries

Avaya Holdings Corp and RingCentral Inc. have announced the global expansion and availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK. It features new capabilities including tools to help migrate customers more efficiently and effectively. (more…)

03 December, 2019

Embracing omni-digital customer service in the telco sector

Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)

20 September, 2018

BT brings RingCentral’s Cloud Communications solution to medium and large Enterprises

RingCentral UK, Ltd., a wholly-owned subsidiary of RingCentral, Inc., a provider of global enterprise cloud communications and collaboration solutions, reports that BT has enhanced and extended its Cloud Phone solution (hosted by RingCentral) to meet the needs of medium and large enterprise customers. (more…)

03 May, 2018

The final stretch to GDPR – when is it time to panic?

Doom, gloom and a bit more doom – the big stick with which the incoming General Data Protection Regulation (GDPR) regulation can hit organisations that breach its statues has raised widespread concern, writes Curtis Peterson, the senor vice president of Cloud Operations at RingCentral.

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29 August, 2017

An American in the land of GDPR

The EU mandated General Data Protection Regulation (GPDR) that will come into force next May arrives at an interesting time for the UK as its enters its Brexit phase and following the recent high profile Wannacry cyber-attacks, writes Curtis Peterson, the senior vice president of cloud operations at RingCentral.

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09 May, 2017

The $29 billion UCaaS journey

The last decade has witnessed the demise of major telecoms hardware vendors that failed to adapt to the world increasingly dominated by software and services. Sahil Rekhi, EMEA MD for RingCentral suggests that the channel needs to take heed and embrace a future (more…)

23 December, 2016

Where are all the efficiency benefits you thought you’d see when you bought your collaboration software?

The consumerisation of IT through smartphones, instant messaging, video conferencing and much more has led to a huge shift in the way people communicate with each other. This in turn has driven a change in business communication tools, as the modern workforce (more…)