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Lejla Pljevljak-Rasidagic is the chief products officer of ZIRA. She has been piloting the company’s development of systems that support communications service providers’ (CSPs) digital transformations. Here she explains ZIRA’s

There is no doubt that poor requirement gathering leads to bad quality of products. If this holds true for a normal software project, imagine the importance of a critical space

Customer experience management (CEM) is a large and often poorly defined subject that covers a vast spread of needs from network engineering to the retail experience provided to customers. It’s