René Tonon
CEM: Are passive probes enough?
As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that
Read moreThe network is the true path to differentiation through CEM
To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon
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