Airtel Madagascar increases its focus on customer service assurance with Astellia

Astellia, a provider of network and subscriber intelligence for mobile operators, confirmed its tight cooperation with Airtel – top three mobile operator in the world – to improve the customer

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Accedian launches VisionMETRIX 4.0 performance reporting portal for real-time analytics

Accedian, has launched VisionMETRIX™ 4.0, the latest version of its network performance monitoring and reporting web portal for service providers and operators.

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Take a look at what’s going on in your network through the lens of the customer: Part 3

So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens

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MEF issues strategic update for ‘agile, assured & orchestrated’ Third Network services

The MEF has provided an update on its expanded scope of work that aims to accelerate the industry transition to agile, assured, and orchestrated services optimised for the digital economy

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Is your mobile service putting its money on new charging systems?

Over the last few years, the mobile ecosystem has become extremely sophisticated. The industry, once limited to voice and messages, is now providing email, entertainment and news content, online shopping,

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MYCOM OSI reveals Experience Assurance and Analytics blueprint for managing digital service experience

MYCOM OSI, has announced a new solution blueprint – Experience Assurance and Analytics (EAA) – for CSPs to manage digital services in highly automated virtualised network environments, and especially the

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Touch extends Astellia monitoring to 4G

Astellia has extended its existing 2G and 3G monitoring solution within Touch, the Lebanese mobile operator, to cover its 4G network. Astellia will now monitor the entire Touch network from

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Advanced analytics-driven Service Management is a critical ‘must have’ for virtualised world

The virtualised service world of SDN and NFV will be a catalyst for service innovation, including service mashups, service blending and more as operators try to provide innovative services anytime,

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CellMining raises $5 million to advance CEM-based SON

CellMining Ltd. has announced that it has successfully closed a Series A funding round with a total value of $5 million, led by Lazarus Israel Opportunities Fund. This investment will help

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Policy and charging come together to underpin CSPs’ monetisation potential

Rajeev Tankha is the vice president of revenue and customer management at Amdocs. Here, he tells George Malim how policy and charging have converged and the focus of communications service

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