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  • Posts tagged 'QoS '

News tagged: QoS

In IT transformations, the times they are a changin’ 14 July, 2016

In IT transformations, the times they are a changin’

We know that big IT, and particularly BSS, transformations are expensive, risky and take far too long. We also know that, if we want to become a digital service provider, we are now being forced into looking at alternatives. (more…)

Reducing customer churn through data analytics 28 June, 2016

Reducing customer churn through data analytics

Over 90% of adults in the UK have a mobile phone, and two-thirds of the total population owns a smartphone, according to Ofcom’s 2015 Communications Market Report – meaning the market for new mobile customers is quite small. (more…)

CSPs now taking a bitesize approach to BSS transformations, says survey 23 June, 2016

CSPs now taking a bitesize approach to BSS transformations, says survey

A survey of more than 100 communciations service provider (CSP) respondents has highlighted a change in CSPs’ BSS (business support systems) transformation strategies. There is a clear move towards smaller projects, with shorter timescales and reduced risk for operators with individual use case based solutions and adjunct systems seen as the most effective way to overhaul BSS. (more…)

CEM: Are passive probes enough? 08 June, 2016

CEM: Are passive probes enough?

As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that they have become accustomed to, whether it be TV, mobile or home internet. (more…)

Airtel Madagascar increases its focus on customer service assurance with Astellia 24 May, 2016

Airtel Madagascar increases its focus on customer service assurance with Astellia

Astellia, a provider of network and subscriber intelligence for mobile operators, confirmed its tight cooperation with Airtel – top three mobile operator in the world – to improve the customer experience and enhance the customer lifecycle. (more…)

Accedian launches VisionMETRIX 4.0 performance reporting portal for real-time analytics 20 May, 2016

Accedian launches VisionMETRIX 4.0 performance reporting portal for real-time analytics

Accedian, has launched VisionMETRIX™ 4.0, the latest version of its network performance monitoring and reporting web portal for service providers and operators. (more…)

Take a look at what’s going on in your network through the lens of the customer: Part 3 09 May, 2016

Take a look at what’s going on in your network through the lens of the customer: Part 3

So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens of the customer. (more…)

MEF issues strategic update for ‘agile, assured & orchestrated’ Third Network services 22 March, 2016

MEF issues strategic update for ‘agile, assured & orchestrated’ Third Network services

The MEF has provided an update on its expanded scope of work that aims to accelerate the industry transition to agile, assured, and orchestrated services optimised for the digital economy and the hyper-connected world. (more…)

Is your mobile service putting its money on new charging systems? 15 March, 2016

Is your mobile service putting its money on new charging systems?

Over the last few years, the mobile ecosystem has become extremely sophisticated. The industry, once limited to voice and messages, is now providing email, entertainment and news content, online shopping, social media and access to enterprise systems. (more…)

MYCOM OSI reveals Experience Assurance and Analytics blueprint for managing digital service experience 23 February, 2016

MYCOM OSI reveals Experience Assurance and Analytics blueprint for managing digital service experience

MYCOM OSI, has announced a new solution blueprint – Experience Assurance and Analytics (EAA) – for CSPs to manage digital services in highly automated virtualised network environments, and especially the digital experience of its corporate customers and Internet of Things (IoT) partners. At the heart of EAA is MYCOM OSI ProAssure™, a Next Generation proactive digital service quality management product, also announced. (more…)

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