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14 July, 2016We know that big IT, and particularly BSS, transformations are expensive, risky and take far too long. We also know that, if we want to become a digital service provider, we are now being forced into looking at alternatives. (more…)
28 June, 2016Over 90% of adults in the UK have a mobile phone, and two-thirds of the total population owns a smartphone, according to Ofcom’s 2015 Communications Market Report – meaning the market for new mobile customers is quite small. (more…)
23 June, 2016A survey of more than 100 communciations service provider (CSP) respondents has highlighted a change in CSPs’ BSS (business support systems) transformation strategies. There is a clear move towards smaller projects, with shorter timescales and reduced risk for operators with individual use case based solutions and adjunct systems seen as the most effective way to overhaul BSS. (more…)
08 June, 2016As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that they have become accustomed to, whether it be TV, mobile or home internet. (more…)
24 May, 2016Astellia, a provider of network and subscriber intelligence for mobile operators, confirmed its tight cooperation with Airtel – top three mobile operator in the world – to improve the customer experience and enhance the customer lifecycle. (more…)
20 May, 2016Accedian, has launched VisionMETRIX™ 4.0, the latest version of its network performance monitoring and reporting web portal for service providers and operators. (more…)
09 May, 2016So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens of the customer. (more…)
22 March, 2016The MEF has provided an update on its expanded scope of work that aims to accelerate the industry transition to agile, assured, and orchestrated services optimised for the digital economy and the hyper-connected world. (more…)
15 March, 2016Over the last few years, the mobile ecosystem has become extremely sophisticated. The industry, once limited to voice and messages, is now providing email, entertainment and news content, online shopping, social media and access to enterprise systems. (more…)
23 February, 2016MYCOM OSI, has announced a new solution blueprint – Experience Assurance and Analytics (EAA) – for CSPs to manage digital services in highly automated virtualised network environments, and especially the digital experience of its corporate customers and Internet of Things (IoT) partners. At the heart of EAA is MYCOM OSI ProAssure™, a Next Generation proactive digital service quality management product, also announced. (more…)
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